HealthCare Sciences | Mobility Services | IT Service Desk | GlobalStep
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HealthCare & Life Sciences

Overview

HealthCare and Life Science industry is currently experiencing rapid changes with digital and mobility expansion and a steep innovation curve due to overall technological advances. These changes are both affecting and challenging the traditional methods of consumerism, payment gateways, interaction with aging segment and accessing emerging markets. In this challenging environment, GlobalStep is a strategic partner and trusted advisor that provides next generation business and technology solutions to leading healthcare and life science organizations globally, including hospital chains, pharmaceutical companies and research institutes.

Tapping the digital potential for HealthCare and Life Sciences industry.

Solutions

  • Self Service Applications And Portals

    Internet pioneered and captured the power of decentralization of information and made it available globally. Then came the mobile technology that m

  • Business Process Management

    The recent revolution in technology has radically altered the way we do things. Among other things, this includes the way life-science industry con

  • Mobility

    Disruptive technologies like Mobility, Cloud, Big Data and others have irreversibly altered practically every aspect of business endeavour and huma

  • SAP Manufacturing QA Services

    By its very nature, healthcare industry cannot afford any loopholes in quality because it deals with human life and health. Thankfully, the technol

  • Human Capital Management

    People are the assets that make the company. They are one of the key pillars of the triangle formed by people, process and technology. To ensure a

  • Revenue Cycle Analytics

    Forced by a relentless cost pressure, the CTOs of HealthCare companies seek considerable assurance that the technology investment is going to provi

  • IT Service Desk

    By the very nature of their business, HealthCare and Life-Science companies deal with customers who have a higher level of stress. This stress is e

Self Service Applications And Portals

Internet pioneered and captured the power of decentralization of information and made it available globally. Then came the mobile technology that made this globally available information accessible from the palms of the users anywhere, anytime. Together, these technologies have revolutionized how we access information.

This leap of technology has been a great boon for life-science industry, both in terms of productivity and pure potential. It has also radically changed the way healthcare industry interacts with patients and their families.

GlobalStep helps you leverage the web and mobile technology to not only reach out to the customer base but also empower them by providing them with online access to their medical records, health and fitness tips. These centralized portals help the customers through convenience, thus improving their loyalty and your brand image. GlobalStep can cater to development solutions based on defined needs and technology requirements of such service based applications/portals.

Business Process Management

The recent revolution in technology has radically altered the way we do things. Among other things, this includes the way life-science industry conducts research and the way healthcare industry connects with their customers.

Healthcare industry is in great need to alter the business processes that support these rapidly changing nodes of their value-chain in order to innovate efficiently and reach out to their customers effectively by adding real value to their lives at reduced cost.

GlobalStep’s combined domain expertise in BPM solutions and Mobility makes for a powerful healthcare solution where you can engage your customers anytime, anywhere and meet their expectations, empower your employees to work from anywhere, and enhance your business by accomplishing a lot more simply because you are more connected irrespective of where you are.

Mobility

Disruptive technologies like Mobility, Cloud, Big Data and others have irreversibly altered practically every aspect of business endeavour and human interaction. These technologies provide a great opportunity for businesses to connect with their customers more effectively in line with their preferences.

Mobility solutions are enabling healthcare and life-science companies to have a paradigm shift in the way they interact with their customers. Especially for patients, it is a great relief to have a world of possibilities opened up to facilitate their convenience, interaction, diagnosis and consequently the treatment.

GlobalStep, through the rich experience in healthcare sector and mobility solutions, can help you connect with customers innovatively in alignment with your business objectives and stay ahead of the curve. 

SAP Manufacturing QA Services

By its very nature, healthcare industry cannot afford any loopholes in quality because it deals with human life and health. Thankfully, the technology has advanced significantly in the last few years. This, however, serves both as a blessing and as a challenge because on one hand it enables automation in production and QA while on the other hand it increases the complexity of the enabling technology itself.

Healthcare companies need partners who can understand their business and seamlessly integrate their QA service with manufacturing or solution development. The QA partner should be able to achieve this whether working independently or as a part of a larger integrated team.

With a rich experience of ensuring quality in Pharmaceuticals Manufacturing behind us, we can help you develop, manufacture and distribute effective new therapies around the world. Our strategic approach to QA helps you take your applications to the market faster by anticipating and managing risks to deliver defect-free products for quantifiable results.

Human Capital Management

People are the assets that make the company. They are one of the key pillars of the triangle formed by people, process and technology. To ensure a holistic progress of the organization, a company must be able to leverage latest technology, refine its process around that technology and keep the workforce motivated. Having the right combination of effective processes and efficient technology is conducive to keeping the employees productive and hence motivated.

In the highly stressful life of healthcare professionals, using technological advancements in HCM can go a long way in empowering the workforce by introducing decentralization and remote access to operations across platforms.

GlobalStep, through years of experience in HCM related technologies, can help improve employee productivity, workforce satisfaction, employee retention and consequently customer satisfaction.

Revenue Cycle Analytics

Forced by a relentless cost pressure, the CTOs of HealthCare companies seek considerable assurance that the technology investment is going to provide them with the information that helps them understand their customers better. Amidst changing technology dynamics and customer behaviour patterns, healthcare companies are in critical need for rationalizing cost of care to patient.

To be able to achieve that, they need access to advanced business analytics to view data patterns, analyze, predict and then mitigate future impacts to revenue stream. A well implemented analytics solution can go a long way in providing and insightful understanding of customers.

GlobalStep can help you through solutions that provide the right insight at the right time to help drive your decision, action and consequently results.

IT Service Desk

By the very nature of their business, HealthCare and Life-Science companies deal with customers who have a higher level of stress. This stress is easily transferred to the employees if these organizations they do not have effective processes and efficient technology solutions to handle customer issues.

That is why, it is very important that the IT support provided to business users is proactive, centralized, and single window across the organization. It needs to have systems and processes in place to anticipate challenges, plug the gaps and prevent and not just cure the problems. Ensuring that will go a long way in providing customer with a consistently positive experience.

GlobalStep has a varied pool of service desk experts who are adept at consulting and implementing effective service desk. Our services portfolio ranges from automating to consolidating existing IT service desks and from implementing new tools to incorporating web-enabled support for organizations.

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