Precision Analytics, Big Picture Insights
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Decrease Friction How can we reduce customer effort? How can we increase self care? What is driving repeat contacts?
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Increase Retention How can we identify at-risk customers? What is causing churn? How can we retain high value customers?
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Build Loyalty What are customer sentiment drivers? Where are frustrations across the customer journey? How can we proactively serve customers? |
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Drive Revenue How can we improve conversion? What are the right target customers? Which offers will work best?
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Test Smarter How can we highlight risk areas? How can we focus test efforts? How do we prioritize bugs?
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Gain Insights, Drive Value
Voice of the Customer
Understand VOC trends and red flags
Sentiment Analysis
Identify spikes in keyword themes across channels
Clickstream Analytics
Visualize customer interaction flows, conversion effectiveness
App Analytics
Track growth campaigns, attribution and more
Speech analytics and interaction insights
Interaction analytics mine every conversation to take your customer experiences further, faster
QA Analytics
Increase speed to market with Risk-Based Testing
Dynamic reporting for fact-based resource allocation
Reduce manual reporting with automated reports