Achieving the best return on investment possible is a critical factor when outsourcing, but so is confidence. dtp was looking for stable performance coupled with volume scalability as it was expecting a significant volatility in capacity needs due to changes in its publishing strategy.
dtp needed a partner who could manage these fluctuations and uncertainties. GlobalStep’s commitment to collaborative working methods, responsive communication, skilled QA testing and focus on dtp’s release deadlines ensured that all their projects were delivered to plan. The efforts from GlobalStep to bridge the culture gap made dtp feel comfortable with offshore outsourcing. Markus Windelen knew that they had made the right choice:: “The joint team of GlobalStep and dtp worked really well.”
“During the life of various projects with GlobalStep, the Project Manager, Technical Lead and QA Testers were all very efficient and helpful,” adds Windelen.
“Team members were always reachable and worked hard to ensure solutions were found to the many challenges we threw at them, ranging from technical issues to tight timescales.” - Markus Windelen, then COO - DTP Entertainment