PlayerSupport
Player Support

Player Support

Round-the-Clock Player Support for all Your Games

Support is an integral part of gaming experience. We provide 24x7 player support services to keep players immersed in your game.

It is more important than ever for players to get the help and answers they need so that they continue to stay engaged with the game. Your top priority is to provide the best in-game experience possible.

Player support is a unique skillset that cannot be overlooked as an integral part of the overall gaming experience. Players have a voice and are some of the most vocal customers of any industry. Repsponive and knowledgeanble service support, through the channel of their choice, is crucial to keep players immersed in the game.  

Player support also plays a key role in customer retention. GlobalStep has a team of experts that can you help you manage all aspect of player support, from IT infrastructure to training and staffing and analytics.

The team enables enhanced player experience with better effectiveness, productivity, efficiency gains and cost savings through 24 x 7 multi- lingual support, community or social media management, forum moderation, app store reviews etc. 

Community Management is Not a Game
One of the important aspects of running a user community is making sure that the user-generated content is moderated properly.

Chances are, when you have an active audience engaging with each other, you will find that some of your topics are being spammed with promotional posts and 
third party links.


GlobalStep can help you improve and manage forums and world chat, including topic and message creation, and appointing and managing moderators. 

  • Player Support
  • Player Support Helpdesk
  • Community/Social Media Management
  • Forum/Chat Room Moderation
  • Integrated QA And Player Support

Player Support Helpdesk

We provide 24x7,365 days of player support services with our highly skilled and proficient teams of agents and efficient services. 

Some of the key characteristics of our player support services are: 

•    Cultural understanding of user base to provide appropriate responses 
•    Consistency of approach and knowledge retention 
•    Straightforward billing mechanism 
     - Very competitive rates make dedicated player support teams a reality 
     - All-inclusive service: support, research, 
troubleshootingescalation and resolution
     - Community management and moderation
•    Gaming Experts 
     - Troubleshooting and research 

Community/Social Media Management

Interactions with the digital customer are becoming more complex and more personalized. Customer service, which uses social media to serve customers, is rapidly becoming the new, critical channel to drive satisfaction and loyalty. GlobalStep uses technology-enabled solutions to effectively dispense social media customer service. 

•    Efficiently handle queries on social media 
•    Identify spammers or “add me please” Facebook fans 
•    Monitor conversations across social media in real-time 
•    Respond to complaints, requests, and mentions of advocacy in owned and earned social media in real-time 
•    Execution of strategic social media engagement, content delivery, and outreach  
•    Communicate directly with users and assist the support team in resolving community-related issues 
•    Report user feedback, advocate for suggestions and compile community-related metric reports  
•    Ensure that the user community stays informed of company goals and activities 

Forum/Chat Room Moderation

One of the important aspects of running a user community is making sure that the user-generated content is moderated properly. And chances are, when you have an active audience engaging with each other, you will find that some of your topics are being spammed with promotional posts and third party links. GlobalStep can help you improve and manage forums and world chat, including topic and message creation, and appointing and managing moderators. 

GlobalStep team can help you: 

•    Communicate and interact with the online gaming community 
•    Fostering a user-friendly environment on community message boards 
•    Writing, reviewing and coordinating blog content and internal messaging 
•    Moderating forums and establishing standards, enforcing rules and setting the appropriate tone for the site 
•    Generate insight into community performance and provide recommendations for improvement 

Integrated QA And Player Support

GlobalStep, with domain expertise in the games industry along with a culture of delighting the customers, is well placed to serve your end customers as our own. GlobalStep provides an integrated service offering which combines our game industry expertise with that of customer service and provides a unique solution that can effectively handle your customer queries or issues. We cater to various kinds of tickets ranging from basic game related questions to feedback or bug reports or missing rewards or compromised account handling. With the integration of QA, the agents have ready access to the QA team and can use their expertise to vet bugs or get immediate references on aspects of the game which they have mastered while performing QA. This results in faster response times and a happy satisfied user base.  

Request For Quote