The Media and Entertainment industry is faced with the challenge of delivering delightful experiences to consumers in the midst of rapidly changing preferences and constant technological disruption such as digitalization, multiple platforms, and social media integration. While shrinking IT budgets add to the challenge, it is also an opportunity for the industry to adopt newer and more integrated technology solutions. As a leading technology based consulting firm, GlobalStep is well-placed to help you through your media solutions to turn this challenge into your opportunity.
Revamping technological ecosystem for optimizing the media industry.
With mobile phones and tablets being the fastest growing platforms and some of the key last mile devices for Media and Entertainment industry, comp
By the very nature of its business, Media and Entertainment industry is extremely content intensive. With new content getting generated at phenomen
Media and Entertainment is an asset intensive industry that needs to address complex operational and process challenges to maintain or improve perf
A product of Media and Entertainment industry must be a complete package if it has to strike a chord with customers. A great visual must be accompa
Customer service team is the face of a company that customers see or experience when they are faced with an issue that needs rapid remediation. The
With mobile phones and tablets being the fastest growing platforms and some of the key last mile devices for Media and Entertainment industry, companies can ignore Mobility solutions only at their own peril. With consistently improving internet infrastructure and performance enhancement of hardware and software capabilities, the opportunities through mobility are endless for the industry to explore.
To leverage the real business potential of mobility, companies need a technology partner with an in-depth understanding of their domain.
Thanks to our deep expertise and rich experience with mobility solutions, GlobalStep can help media companies in staying ahead of the curve and effectively delivering positive ”wow” experiences to their customers.
By the very nature of its business, Media and Entertainment industry is extremely content intensive. With new content getting generated at phenomenal speed and existing content getting stored and most likely not getting utilized optimally, it is time that media industry revisits its strategy of the content utilization.
With large collections of video files in your possession, your organization could be sitting on numerous untapped revenue streams waiting to be developed.
GlobalStep Video Analytics can help you create data from your video and find new ways to monetize your assets and increase consumer engagement by enhancing retrieval of video and providing insightful data that your users can consume.
Media and Entertainment is an asset intensive industry that needs to address complex operational and process challenges to maintain or improve performance. These challenges include but are not limited to low utilization of assets, and preventable operational downtime due to defective assets.
It is of paramount importance that media companies take help from partners that specialize in asset utilization and inventory optimization in order to make the best use of these assets in revenue generation.
GlobalStep’s Asset Optimization solution provides deeper insights into the condition and availability of your assets and processes through continuous monitoring and advanced analytics that drive better-informed decision making.
A product of Media and Entertainment industry must be a complete package if it has to strike a chord with customers. A great visual must be accompanied by commensurate sound effects while the right sound must complement a corresponding visual.
To be able to achieve this excellence in the final product, media companies need a partner that understands their business along with the technology and the fundamentals of QA that together help take the content to its quality destination.
This is where GlobalStep, with years of experience in gaming and entertainment industry, can help you create a complete product that appeals to all the senses of the customers. GlobalStep can test the products to ensure that the sound and graphics provide a consistent experience across all platforms/devices.
Customer service team is the face of a company that customers see or experience when they are faced with an issue that needs rapid remediation. Therefore, it is of paramount importance that the customer service team is geared up to quickly resolve their grievances through professional handling, technical understanding of the problem and efficient internal processes across all channels.
Media and Entertainment companies are no exception to this rule. To be able to deliver positive customer experience, these companies need to develop empathic customer service team which is supported by underlying mature process and efficient technology infrastructure developed either internally or with the help of an experienced partner.
GlobalStep, with domain expertise in the entertainment industry and state-of-the-art contact centers along with a culture of delighting the customers, is well placed to serve your media customers as our own.