As our long-term QA partner, I have to say we have been absolutely delighted by the customer support service provided by the GlobalStep team since we began giving them our games to support as well as test. We have a dedicated team of agents, team supervisor and account manager on-site managing the process seamlessly and efficiently. We get detailed daily, weekly and monthly reports, and our FAQs and knowledge base are also managed and maintained by GlobalStep. When we talk to the team we feel like we are talking to fellow colleagues as opposed to a supplier. They get us, they get our games and they get our customers.