Our IT environment and the technologies we support have become increasingly complex. Our user base is spread over 20 countries with IT infrastructure in both North America and Europe. I wanted a scalable outsourcing solution with a reliable partner that I could trust to handle our IT Service Desk, End User Computing Support, Data Center and Application Management. In GlobalStep I have found an excellent partner to deliver on this mandate so that we could deploy our internal resources on strategic initiatives to generate revenue and enhance capability.
GlobalStep has maintained our back up reliability, system uptime and performance at excellent levels – above industry average. Over 70% of user issues are resolved on first call within four hours. User satisfaction with the service desk is at 98.5% with a 20% survey participation. GlobalStep has taken the time to understand our business and our needs. They have been flexible in adapting their services to meet our needs and be a seamless extension of our internal capabilities.
This partnership has significantly enhanced my ability to meet the strategic needs of my business.